Client: The Mannok Group
Industry: Logistics and Supply Chain Management
Objective: Develop a system to streamline logistics operations, enhance communication, and improve customer satisfaction.

The Challenge

The Mannok Group faced operational inefficiencies and lacked the digital tools needed to optimise their logistics processes. Key challenges included:

  • Difficulty coordinating between drivers, dispatch teams, and hauliers.

  • Manual processes for route planning and proof of delivery (POD), leading to delays and errors.

  • Limited visibility and transparency for customers during the delivery process.

The Mannok Group required a solution to address these challenges and scale with their growing operational demands.

The Solution

Core360x delivered a suite of applications that addressed The Mannok Group’s operational needs, improving efficiency, communication, and customer satisfaction.

Applications Developed by Core360x:

  1. Management Portal:

    • Centralised platform offering comprehensive oversight of logistics operations.

    • Enabled efficient management of processes and workflows.

  2. Android and iOS Apps:

    • Provided drivers and dispatch teams with real-time updates.

    • Facilitated seamless communication, reducing delays and enhancing coordination.

  3. Customer Engagement App:

    • Improved customer satisfaction with real-time delivery status updates.

    • Made it easier for customers to manage multiple product deliveries in a single drop.

  4. Discrepancy Capture:

    • Enhanced accuracy in order picking and loading.

    • Reduced errors, ensuring the correct mix of products was delivered every time.

  5. Live Chat and Communication:

    • Enabled instant communication between hauliers, drivers, and dispatch teams.

    • Reduced delays and improved service quality.

  6. Proof of Delivery (POD) Management:

    • Automated the POD process, providing a reliable audit trail.

    • Improved transparency and accountability across the supply chain.

  7. Load & Route Planning:

    • Optimised delivery routes to reduce travel time and fuel consumption.

    • Supported The Mannok Group’s commitment to sustainability with smarter logistics planning.

  8. Reporting Tools:

    • Delivered detailed insights on deliveries and sustainability metrics.

    • Helped The Mannok Group demonstrate their commitment to responsible operations.

The Results

  • 40% Operational Efficiency Increase: Improved workflows and real-time updates led to faster deliveries and fewer delays.

  • 25% Reduction in Fuel Costs: Route optimisation reduced unnecessary mileage and supported sustainability goals.

  • Improved Customer Satisfaction: Real-time updates and error-free deliveries enhanced customer trust.

  • Enhanced Communication: Instant messaging ensured smooth operations and quick resolution of issues.

  • Transparency and Accountability: Automated POD and comprehensive reporting improved oversight.

How Core360x Made It Happen

Core360x worked closely with The Mannok Group to implement a system that addressed their specific challenges and enhanced operational performance. The applications delivered provided a seamless way to manage logistics, improve communication, and optimise resources.

From planning to deployment, the focus remained on delivering a robust, reliable system that streamlined operations and delivered measurable results.

Conclusion

The Mannok Group transformed their logistics operations with Core360x’s solutions, achieving significant improvements in efficiency, customer satisfaction, and sustainability. These applications provided the tools needed to handle immediate challenges and support long-term success.

Looking for a solution like this for your business? Contact Core360x today to get started!